FAQs

Order Status

How can I change address or phone number in Order?

If you wish to change address or phone, you can do it through “My Order” Section till the order is shipped. You will see a small edit icon on the order detail screen. You cannot change the address once the order is shipped

How do I check the current status of my order?

You can review the status of your orders and other related tracking information by visiting the “My Orders” section. You can instantly see the status of a specific order and all your past orders.

• Once the order is shipped, you can see a button “Track” which will give you more detailed information about your order status.
• If you have placed the user as guest, you can signup/signin using the email through which you have placed the order. You can track the order through the steps mentioned above.
• If your order has been shipped and you are still not able to know the order status through tracking link, wait for 12 hours. In some rare cases, courier partner take upto 12 hours to activate the tracking link. Kindly check after the mentioned time frame

Returns and Refunds

Tanil Cosmetics Return Policy

Returns will not be accepted under the following conditions:

• If request is initiated after 5 business days of order delivery
• Product is used or altered
• Product is damaged due to misuse/overuse by the customer
• Returned attempted without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
• Serial Number is tampered
• Defective products that are covered under Seller/Manufacturer’s warranty

 Categories not eligible for Return:

• Electronic products / Personal care appliances cannot be returned due to hygiene issues
• Consumables (e.g health supplements, pills, baby products)
• Sanitary pads and Diapers – Products should not be used, washed or dirty, The product must also be in its original box/packaging with all tags attached, to be eligible for returns.
• Promotional products (eg: Promotional lipsticks, compacts, mascaras, etc) cannot be returned since they are available during select promotions and ordered on demand
• Lingerie, shapewear, swimwear and underwear
• Accessories (under Glam & Fit category)

For questions regarding a particular item, you can read the product’s ‘description’ on the Nykaa App for a more detailed return policy.

Please note: For certain marketing campaigns or mega sale periods, special return/exchange/refund rules may apply. Information regarding this is visible on the promotion banner. For any clarification, please feel free to contact our customer care.

How do I return an item purchased on Tanil?

In case you are not satisfied or have changed your mind about particular item(s) in your order, you could either request for a replacement or a refund within 5 business days of receiving the order.

Step 1: Follow one of the following steps:

a. Via My Orders section

Click on ‘My Orders’. Go to Order and select ‘Have a Concern’. Proceed with reason for return.

b. Via Chat Center

Use our chat center to raise request. Go to Tanil Cosmetics > Click on right side menu> Click on ‘Chat Now’. Easiest way to create a return!

c. Via Help Center

Click on ‘Have a Concern’>Click on ‘Submit a Request’ > Provide us with your order ID details and your request to return/replace/refund your order. Kindly share an image of the product and the invoice for our reference.

Step 2: Once your request is received, we will be responsible to pick the item from you. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.

Note: If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you the full amount.

Returns will not be accepted under the following conditions:

If request is initiated after 5 business days of order delivery
Product is used or altered
Product is damaged due to misuse/overuse by the customer
Returned attempted without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
Serial Number is tampered
Defective products that are covered under Seller/Manufacturer’s warranty
Categories not eligible for Return:

Electronic products
Personal care appliances cannot be returned due to hygiene issues
Consumables (e.g health supplements, pills)
Promotional products (eg: Promotional lipsticks, compacts, mascaras, etc) cannot be returned since they are available during select promotions and ordered on demand

Please note: For certain marketing campaigns or mega sale periods, special return/exchange/refund rules may apply. Information regarding this is visible on the promotion banner. For any clarification, please feel free to contact our customer care.

What do I do in cases of failed delivery?

In case of a Failed Delivery, please follow the below steps to provide any missing details or raise specific concern with courier partner:

1. Visit the ‘My orders’ section on app or website.
2. Click the ‘Raise Concern’ button

What do I do in cases of failed delivery?

In case of a Failed Delivery, please follow the below steps to provide any missing details or raise specific concern with courier partner:

1. Visit the ‘My orders’ section on app or website.
2. Click the ‘Raise Concern’ button

What Payment Methods Are Accepted?

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Is Buying On-Line Safe?

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How do I place an Order?

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Do I need an account to place an order?

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Who should I to contact if I have any queries?

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How Can I Cancel Or Change My Order?

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How Do I Track My Order?

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How Can I Return a Product?

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